At Allbuyzone, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Window
You have 30 days from the date you received your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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You must have the receipt or proof of purchase.
Note: Certain types of goods are exempt from being returned, such as perishable goods (food, flowers), intimate or sanitary goods, hazardous materials, or flammable liquids.
3. The Refund Process
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at support@allbuyzone.site.
5. Shipping Costs
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Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
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Non-refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. How to Start a Return
To start a return, please follow these steps:
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Contact our support team at support@allbuyzone.site.
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Provide your order number and the reason for the return.
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Follow the mailing instructions provided by our team.